Frequently Asked Questions

Please note for orders shipping to the European Union and United Kingdom, kindly visit 

 We offer FREE worldwide shipping with the exception of the following countries/regions: 

  1. Russia 
  2. India - please visit our partners Ethos
  3. Pakistan 
  4. China - please visit our TMall store
  5. South & Central America (except Mexico - please visit our partner Sanborns)
  6. Africa 
  7. Middle East (except Dubai in the UAE - please visit our partner Al Futtaim)
  8. Canary Islands

We currently do not have the option to customize the watch you want to purchase before it is shipped. The specific combination of case, dial colors and strap material listed and shown on our website are final and whichever you choose to add to your cart will be the product you will receive. 

If you would like to purchase an additional strap for your watch, you may opt to check our strap offerings by clicking here and adding them to your cart along with your watch purchase. 

Make sure that you are choosing the correct strap size before purchasing. Please refer to specifications tab of the watch you wish to purchase to view the the strap measurement that is compatible to it. (see sample image)

Discount codes allows you to enjoy greater savings on your purchase on our website. At present moment, these can be acquired by doing the following. 

  1. Opportunity for special offers by signing for our newsletter on our website.
  2. Giving a review on a recent purchase you made with us.
  3. Following our official Facebook & Instagram accounts (insert links) where discount codes & sale offers are announced. 
  4.  Signing up on new product release on our website for special discount offers. 

Prior to using any discount code, kindly be advised discount codes cannot be applied on the following items 

  1. Timepieces that are already on discount/sale.
  2. Orders in which a discount voucher has already been applied (only one discount code at a time can be used).
  3. Accessories (straps, bracelets, etc)

Pre-ordered watches are timepieces that are currently not available and/or are currently sold-out in our shop at the time of viewing but scheduled to be restocked at a later date. 

In some cases, these can also apply to new release models in which a pre-order feature is available. Customers can choose to order in advance and a projected shipping date is provided on the product page. (see sample image below)

Check out our watches available for pre-order here.